Shipping policy

At Stretchy Paws, we are committed to delivering your pet’s goodies quickly, safely, and reliably.

Processing Time

All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or public holidays.

During peak periods, processing times may be slightly longer.

Shipping Time Estimates

Estimated delivery times:

Australia: 5–12 business days

New Zealand: 7–15 business days

International: 10–25 business days

Delivery times may vary depending on location, customs processing, and carrier delays.

Shipping Costs

Shipping costs are calculated at checkout.

We may offer:

Free shipping promotions

Flat rate shipping on selected items

Order Tracking

Once your order has shipped, you will receive a tracking number via email so you can monitor your delivery.

Please allow 2–5 days for tracking updates to appear.

Multiple Packages

Some orders may arrive in separate packages. This helps us ship items faster from different warehouses.

Incorrect Address Disclaimer

Please ensure your shipping address is correct at checkout.

If you provide an incorrect address and the order is returned to us, additional shipping fees may apply.

Lost or Delayed Packages

Stretchy Paws is not responsible for delays caused by:

postal carriers

customs clearance

weather disruptions

If your order has not arrived within 30 days, please contact us and we will assist you.

Damaged Items

If your order arrives damaged, please contact us within 48 hours with photos of the item and packaging so we can resolve the issue quickly.

If you have any questions about shipping, please contact us:

📧 Email: support@stretchypaws.com

📍 Location: Australia

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